Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within thirty (30) days of receiving the order. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, place the item securely in its original packaging and mail your return to the following address:

Coopae Ltd
Attn: Returns
128 City Road
London, EC1V 2NX
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Shipping Costs

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • Option 1: 50% Partial Refund. You will get a 50% refund and can keep the device, i.e., there is no need to send it back.
  • Option 2: 100% Full Refund. We will provide a full refund once the product is returned to us. In this case, you will need to prepare the product for shipping back to the following return address: Coopae Ltd, Attn: Returns, 128 City Road, London, EC1V 2NX, United Kingdom

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at support@coopae.com.