Shipping Policy

  1. Delivery:

    Most orders are processed within 1-2 working days of ordering, with the exception of orders made on weekends (Friday-Sunday), orders made over the weekend period will be processed on the next working day (Monday).

    An email confirmation will be sent to the email address given on your order once the order has been dispatched with your tracking number.

    All orders are fully tracked from our nearest warehouse based on your location. Once your order is shipped, you will receive an email with your tracking link.

    We use our shipping partners, such as: Royal Mail, Hermes, & Yodel.

    These are estimated times based on current shipping times*:

    USA, Canada: 3–12 business days

    UK, Europe: 3–12 business days

    Australia, New Zealand: 3-12 business days

    *Times may vary due to busy shipping periods, national holidays, and COVID-19.

  2. Tracking: Once your order has been shipped, you will receive a tracking number and a link to track your delivery.

  3. Delivery Options: If you are not available to receive your delivery, our courier will leave a card with instructions on how to arrange a redelivery or pick-up from a local depot.

  4. Lost or Damaged Orders: In the unlikely event that your order is lost or damaged during shipping, please contact us as soon as possible so that we can rectify the situation.

  5. Returns: If you are not satisfied with your order, you may return it within 30 days for a full refund. Please see our returns policy for more information.

  6. Special Requests: If you have any special delivery requests, please contact us before placing your order. We will do our best to accommodate your needs.

  7. Delivery to Remote Areas: Delivery to remote areas may take longer than the estimated delivery time and may incur additional shipping costs.